At (Pachuma), we are dedicated to delivering your fashion purchases in a timely and efficient manner. Our shipping policy outlines the details and guidelines for shipping orders to ensure a smooth and reliable delivery process for our valued customers.

Order Processing Time

Once your order is placed and payment is successfully processed, our team will begin processing your order. Most orders are processed within 1-2 business days, excluding weekends and holidays. During peak seasons or special promotions, there may be slight delays in processing times, but we will always strive to fulfill orders as quickly as possible.

Shipping Methods and Delivery Time

We offer a variety of shipping options to cater to your needs:

1. Standard Shipping: Our standard shipping option provides reliable delivery within the specified timeframe for your location. Delivery times may vary depending on your location, but it typically takes between 5 to 10 business days for domestic orders. For international orders, delivery times may range from 7 to 21 business days, depending on the destination country.

2. Express Shipping: For those who need their orders delivered quickly, we offer an express shipping option. This expedited service ensures faster delivery, typically within 2 to 5 business days for domestic orders and 3 to 7 business days for international orders.

Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. During the checkout process, you will be presented with the available shipping options along with their respective costs for your selection. Please note that for international orders, additional customs duties and taxes may apply, which will be the responsibility of the recipient.

Order Tracking

Once your order is shipped, you will receive an email notification with tracking details. You can use this information to track the status of your package and know its estimated delivery date.

Delivery Exceptions

In rare cases, there may be unforeseen circumstances or external factors that could cause delays in the delivery of your order. Such instances include natural disasters, customs delays, or other logistical issues. While we strive to deliver your order on time, please understand that these situations are beyond our control.

Address Accuracy

To ensure successful delivery, please provide accurate and complete shipping information during the checkout process. (Pachuma) will not be responsible for any delays or misdeliveries caused by incorrect address details.

Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with tracking your order, please do not hesitate to contact our customer service team. We are here to assist you and make your shopping experience at (Pachuma) exceptional.

Thank you for choosing (Pachuma) for your fashion needs. We appreciate your trust and look forward to serving you with the utmost care and efficiency.