Return Policy
At (Pachuma), we strive to ensure your complete satisfaction with every purchase you make from our online fashion store. If for any reason you are not entirely happy with your order, we offer a hassle-free return policy to make the process smooth and convenient for you.
30-Day Return Window
You have 30 days from the date of delivery to initiate a return for eligible items. Please ensure that the products are in their original condition, unworn, and with all the original tags and packaging intact.
Easy Return Process
To initiate a return, simply follow these steps:
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Contact our customer service team: Reach out to our friendly customer support team via email or phone, and provide them with your order details and the reason for the return.
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Receive return authorization: Our team will guide you through the return authorization process and provide you with a Return Merchandise Authorization (RMA) number.
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Pack your items securely: Carefully pack the items you wish to return in the original packaging, ensuring they are well-protected during transit.
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Ship the package back to us: Use a reliable shipping service to send the package back to the address provided along with the RMA number. We recommend using a trackable shipping method to avoid any potential issues.
Refund or Exchange
Upon receiving your return package and inspecting the items, we will process your refund or exchange as per your preference. If you choose a refund, the amount will be credited back to your original payment method within a few business days. In the case of an exchange, we will promptly send you the requested replacement item.
Non-Returnable Items
Please note that certain items, such as intimate wear, swimwear, and accessories (unless damaged or defective), are non-returnable due to hygiene reasons.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or issue a full refund for the faulty product.
Contact Us
If you have any questions or need further assistance regarding our return policy, feel free to reach out to our customer service team. We are here to ensure you have a pleasant shopping experience at (Pachuma).
At (Pachuma), your satisfaction is our priority, and we are committed to making your online fashion shopping journey enjoyable and stress-free. Thank you for choosing (Pachuma)as your fashion destination.