Refund Policy
Refund Policy
At (Pachuma), we want to make sure you are completely satisfied with your purchases from our online fashion store. If, for any reason, you are not entirely happy with your order, we offer a straightforward and transparent refund policy to ensure your peace of mind.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
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Within 30 Days: You must initiate the refund request within 30 days from the date of delivery.
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Original Condition: The items being returned must be in their original condition, unworn, and with all original tags and packaging intact.
Refund Process
To request a refund, please follow these steps:
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Contact Customer Service: Get in touch with our friendly customer support team via email or phone, and provide them with your order details and the reason for the refund request.
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Return Authorization: Our customer service team will guide you through the return authorization process and provide you with a Return Merchandise Authorization (RMA) number.
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Secure Packaging: Carefully pack the items you wish to return, ensuring they are well-protected during transit.
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Ship the Package: Send the package back to the address provided along with the RMA number. For your peace of mind, we recommend using a trackable shipping method.
Refund Options
Once we receive and inspect your return package, we will process your refund based on your preference:
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Original Payment Method: If you paid for your order using a credit card, debit card, or other electronic payment methods, we will refund the amount to your original payment method within a few business days.
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Store Credit: Alternatively, you can opt to receive a store credit instead of a refund. This credit will be issued to your (Pachuma)account and can be used for future purchases on our website.
Non-Refundable Items
Certain items are non-refundable and cannot be returned, such as intimate wear, swimwear, and accessories (unless they are damaged or defective).
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or issue a full refund for the faulty product.
Contact Us
Should you have any questions or need further assistance regarding our refund policy, please feel free to reach out to our customer service team. We are here to ensure your satisfaction and provide you with the best possible shopping experience at (Pachuma).
Thank you for choosing (Pachuma)for your fashion needs. We look forward to serving you again in the future.